Mục lục
Thank you for choosing RUSA HAIR for your hair extension needs. We appreciate your trust in our premium 100% Vietnamese Human Hair products. This page explains our order confirmation process, payment policies, and shipping procedures so you know exactly what to expect after placing your order.
As a professional Vietnamese human hair supplier, RUSA HAIR provides high-quality hair extensions to wholesalers, distributors, salons, and beauty brands worldwide. Our company focuses on delivering authentic Vietnamese hair with strict quality control, reliable international shipping, and professional customer support.
Through years of experience in the global hair market, we have developed efficient processes that ensure smooth order management, fast processing times, and dependable delivery for our international clients.
After you place your order, our sales team from RUSA HAIR, a professional wholesale hair factory in Vietnam, will contact you to confirm all product specifications. This step ensures that every order is processed accurately and meets your exact requirements.
During the confirmation process, our sales agent verifies important details such as hair length, texture, color, weight, and quantity. We also confirm your shipping address and preferred shipping carrier.
Your order will only be entered into our production or processing system after you confirm all specifications and complete the payment. This process helps maintain our quality standards and ensures that the products you receive match your expectations.
RUSA HAIR accepts multiple international payment methods to support customers from different countries. You may choose the most convenient payment option for your location.
Available Payment Methods:
Our sales team will provide detailed instructions for completing the payment depending on the method you choose.
Important: Your order will not enter production until we confirm successful payment. Once payment is received, we will send a confirmation within 2–3 business days, and your order will then move to production or shipping preparation.
With an organized inventory system and strong production network, RUSA HAIR ensures efficient global shipping for our wholesale customers.
Order Processing Time:
For products available in stock, processing usually takes 1–2 business days after the order is confirmed.
For custom or made-to-order products, please contact our sales team for the estimated production timeline. Processing time may vary depending on product specifications and current production schedules.
Delivery Time:
International shipping usually takes 3–5 business days depending on your location and the selected courier service.
Shipping Carriers: DHL, UPS, FedEx, and EMS receive your name, address, email, and phone number for order delivery.
Once your order is ready for shipment, our sales team will provide your tracking number and shipping cost based on the selected courier.
Damaged or Lost Products:
If you encounter any issues with your order, please report them immediately after receiving the package.
For damaged or incorrect products, contact our sales team with photos and a detailed description of the issue. Each case will be reviewed carefully, and we will coordinate replacements or refunds when necessary.
For lost shipments, we work directly with the shipping carrier to investigate the issue and provide appropriate solutions.
Please double-check your shipping address during order confirmation. Accurate address details are essential for successful international delivery.
Provide complete address information including:
We do not accept P.O. Box addresses. Please provide a complete physical address to ensure successful delivery.
Important: RUSA HAIR cannot be responsible for lost packages or incorrect deliveries caused by inaccurate address information provided by the buyer.
Our office operates Monday to Saturday and remains closed on Sundays and Vietnamese public holidays.
Orders, payment confirmations, and shipping arrangements are processed during our working days. Please consider this schedule when placing urgent orders.
RUSA HAIR is a professional supplier of Vietnamese human hair extensions, raw Vietnamese hair, and premium remy hair products. We supply wholesalers, distributors, salons, and beauty brands across international markets including Europe, the United States, and Russia.
Address: 1A, 137 My Dinh Street, Tu Liem District, Hanoi, Vietnam
Factory: Trung Nguyen Commune, Yen Lac District, Vinh Phuc Province, Vietnam
Email: wholesale@rusahair.com
WhatsApp: (+84) 8368 55 468
Website: https://rusahair.com
