Terms And Conditions

Rusa Hair - #1 Vietnamese Hair Factory

Terms And Conditions

Terms of Service – RUSA HAIR

Premium Vietnamese Human Hair Extensions Manufacturer

Overview

Welcome to RUSA Hair (rusahair.com). We operate as a premier Vietnamese hair factory, providing professional information, tools, and services exclusively for businesses in the global beauty industry. We specialize in manufacturing and supplying 100% raw Vietnamese human hair extensions to salons, distributors, wholesalers, and e-commerce brands worldwide.

By accessing our website, creating a business account, or placing orders, you agree to be legally bound by these Terms of Service.


I. Definitions

  • RUSA Hair / Company: The official manufacturer and wholesale supplier of Vietnamese human hair.

  • Customer / Buyer: Any business entity purchasing products for commercial use.

  • Products: High-quality hair extensions (Tape-in, Keratin, Weft, Wigs, etc.).

  • OEM/ODM Services: Custom manufacturing and private label solutions.

  • MOQ: Minimum Order Quantity required per transaction.

II. Business Account & Wholesale Access

To access our wholesale hair extensions Vietnam pricing, customers must register a verified business account.

  • Verification: We may require a business license, reseller permit, or company registration.

  • Responsibility: You are responsible for maintaining the confidentiality of your account credentials.

III. Product Quality & Standards

3.1 100% Raw Vietnamese Human Hair

As a leading raw Vietnamese human hair manufacturer, RUSA Hair ensures all products are ethically sourced and chemically unprocessed.

  • Range: Tape-ins, Keratin (I/U/Flat-tip), Machine/Hand-tied Wefts, Clip-ins, and Closures/Frontals.

  • Specs: Lengths from 12” to 30” in natural and custom shades.

  • Note: Being a natural product, slight variations in texture or color may occur between batches.

3.2 Pricing & Quotes

Quotes are provided in USD and are typically valid for 30 days. Prices are subject to change based on raw material market conditions.

IV. Payment & Production

  • Structure: A 30% deposit is required to initiate production, with the remaining 70% balance due before shipping.

  • Methods: Bank Transfer (T/T), PayPal, and Business Credit Cards.

  • Taxes: Buyers are responsible for all import duties, VAT, and transaction fees in their respective countries.

V. Global Shipping & Logistics

We provide fast, reliable shipping directly from our Vietnam hair factory:

  • Express (DHL/FedEx/UPS): 3–5 business days.

  • Air Freight: 5–7 business days.

  • Terms: Usually EXW or FOB, unless otherwise negotiated.

  • Customs: The buyer is the importer of record and must handle local customs clearance.

VI. Return & Warranty Policy

  • 7-Day Inspection: Customers have 7 days from delivery to report manufacturing defects.

  • Conditions: Returns are only accepted for unused hair in its original packaging.

  • Non-Returnable: Custom orders (OEM) and products that have been installed, cut, or chemically treated are not eligible for return.

VII. OEM & ODM Services

RUSA Hair is a specialized OEM hair extensions manufacturer. We support your brand growth through:

  • OEM: Custom textures, private labeling, and bespoke packaging.

  • ODM: Market-driven designs and ready-to-sell collections developed by our R&D team.

VIII. Intellectual Property

All website content, including images of our Vietnamese hair factory and product designs, is the property of RUSA Hair. Unauthorized use is strictly prohibited.

IX. Limitation of Liability

RUSA Hair is not liable for indirect business losses or damages resulting from shipping delays or improper product application by the stylist.

X. Governing Law & Dispute Resolution

These terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes shall be resolved through negotiation or, if necessary, via the courts in Hanoi, Vietnam.


XI. Contact Information

RUSA HAIR – VIETNAMESE HAIR EXTENSIONS FACTORY

  • Website: https://rusahair.com

  • Email: wholesale@rusahair.com

  • WhatsApp: Contact Whatsapp Now

  • Office Address: 1A, 137 My Dinh Street, Tu Liem District, Hanoi, Vietnam

  • Factory Location: Trung Nguyen Commune, Yen Lac District, Vinh Phuc Province, Vietnam

  • Business Hours: Monday – Friday (08:00 – 17:00 GMT+7)


 

CUSTOMER CARE Related

Return/Exchange Policy
Return/Exchange Policy
Return and Exchange Policy Thank you for choosing RUSA HAIR, a trusted supplier of premium Vietnamese human hair extensions. We are committed to delivering high-quality products and professional services to wholesalers, salons, distributors, and beauty businesses worldwide. To protect both our customers and our production standards, RUSA HAIR has established a transparent return and exchange policy. This policy explains the conditions, procedures, and responsibilities related to product returns, exchanges, and refunds. As a professional wholesale hair factory in Vietnam, we always strive to ensure every order meets your expectations in quality, specifications, and delivery.
OEM/ ODM Services
OEM/ ODM Services
RUSA Hair – Leading Vietnamese Hair Manufacturer Founded in 2019, RUSA Hair is a trusted Vietnamese hair manufacturer with over 7 years of experience in the hair industry. We specialize in supplying 100% raw Vietnamese human hair, ethically collected from healthy donors and carefully selected for its natural softness, durability, and flawless appearance. With a factory spanning more than 2,000 m² and a team of over 500 skilled workers, RUSA Hair ensures stable production capacity and consistent quality. Today, we proudly supply premium hair extensions to professional partners across Europe, the United States, and Russia, including salons, distributors, and global hair brands.
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